SHIPPING INFORMATION

Pro Racket Sports ships with USPS, UPS, FedEx and DHL. We will ship all products that are in-stock within 3-7 business day upon approval of your credit card purchase. Your shipping rates are automatically calculated by our online store during the checkout process based on your shipping address and country. 

AS OUR STOCK IS CONSTANTLY MOVING DUE TO IN STORE AND ONLINE SALES, INVENTORY FOR SOME ITEMS MAY NOT BE UPDATED LIVE AS IT IS STILL AVAILABLE TO ORDER.

Popular, ongoing items are not stock checked as they are still available to order from the respective supplier. In some cases, we may sell out in store and your order will be put on hold until our restock arrives. 

If you are in a rush to receive your order, please contact us prior to placing your order to check if all items are available in store and ready to be shipped right away within our standard handling time frame (1-3 business days). As orders are fulfilled on a first-come-first-serve basis, a rush fee for stringing service may be applicable if you request for stringing to be rushed so that it can be shipped out sooner. 

Cancellations are subject to a non-refundable handling fee. 

Current models will have stock throughout the year and are restocked weekly if the product is unavailable in store. If the product is sold out during the time your purchase was made, we will contact you with the expected date of arrival.

FREE SHIPPING

FREE SHIPPING ON USA ORDER OVER $150!!

**Please make sure your shipping address is entered correctly! If you enter or leave out any information on your shipping address and your order has been shipped out, you are responsible for any fees charged by carriers for an address change. Pro Racket Sports is not responsible for mis-delivery, lost package if the address is not entered correctly. 

Free shipping is offered using USPS Priority Mail and offer valid only in the contiguous United States(excludes Alaska and Hawaii).

Pro Racket Sports cannot guarantee when an order will arrive sent by free shipping. All information below is only an estimate. We encourage you to order in a timely fashion to avoid delays caused by holidays, shipping or product availability. If you require them to arrive quicker than regular time frame please contact shop@proracket.net for an Express shipping quote. 

Pro Racket Sports will only cover for free shipping if your order meets the minimum requirement. All items must be shipped together, including pre-order items and items that are pending arrival to our store.

If you would like part of your order to be shipped separately, additional shipping fees will apply to the second shipment unless your total order exceeds the minimum requirement twice. 

Items requiring special shipping requirements due to weight or dimensions may not be included in this offer. 

**Pro Racket Sports reserves the right to revise this offer at any time.**

FREE SHIPPING ON CANADA ORDER OVER $250!! 

IMPORTANT!!!!

**Your country may charge taxes and duties on international orders. These taxes and duties will be the customer's responsibility.**

**Please make sure your shipping address is entered correctly! If you enter or leave out any information on your shipping address and your order has been shipped out, you are responsible for any fees charged by carriers for an address change. Pro Racket Sports is not responsible for mis-delivery, lost package if the address is not entered correctly. 

Pro Racket Sports cannot guarantee when an order will arrive sent by free shipping. All information below is only an estimate. We encourage you to order in a timely fashion to avoid delays caused by holidays, shipping or product availability. If you require them to arrive quicker than regular time frame please contact shop@proracket.net for an Express shipping quote. 

Pro Racket Sports will only cover for free shipping if your order meets the minimum requirement. All items must be shipped together, including pre-order items and items that are pending arrival to our store.

If you would like part of your order to be shipped separately, additional shipping fees will apply to the second shipment unless your total order exceeds the minimum requirement twice. 

Items requiring special shipping requirements due to weight or dimensions may not be included in this offer. 

**Pro Racket Sports reserves the right to revise this offer at any time.**

FREE SHIPPING ON INTERNATIONAL ORDER OVER $350!!

IMPORTANT!!!!

**Your country may charge taxes and duties on international orders. These taxes and duties will be the customer's responsibility.**

**Please make sure your shipping address is entered correctly! If you enter or leave out any information on your shipping address and your order has been shipped out, you are responsible for any fees charged by carriers for an address change. Pro Racket Sports is not responsible for mis-delivery, lost package if the address is not entered correctly. 

Pro Racket Sports cannot guarantee when an order will arrive sent by free shipping. All information below is only an estimate. We encourage you to order in a timely fashion to avoid delays caused by holidays, shipping or product availability. If you require them to arrive quicker than regular time frame please contact shop@proracket.net for an Express shipping quote. 

Pro Racket Sports will only cover for free shipping if your order meets the minimum requirement. All items must be shipped together, including pre-order items and items that are pending arrival to our store.

If you would like part of your order to be shipped separately, additional shipping fees will apply to the second shipment unless your total order exceeds the minimum requirement twice. 

Items requiring special shipping requirements due to weight or dimensions may not be included in this offer. 

**Pro Racket Sports reserves the right to revise this offer at any time.**

SHIPPING DAMANGE CLAIMANT

When receiving your packages please check to make sure there is no damages from the delivery. If there is any issues please let us know right away. If nothing is reported within 7 days that you received the package it would be very hard for us to submit any claim to the courier service. 

IN-STORE PICKUP

Your order will be ready for pick-up when you receive a call or an email from Pro Racket Sports stating that your order has been fulfilled. 

Please see the following address for our physical store location.

NorthWest Badminton & Tennis

1429 130th Ave NE 

Bellevue, WA 98005

Tel: (425)454-8498

Store Time: Daily Monday-Friday 1 - 8pm

                Saturday 11am - 7pm

                    Sunday 11am - 6pm

Items will only be on HOLD for 30 days. After that we will put the item back for sale and the amount you paid will be used as store credit.  If you are not in town to pick up the items and would like us to hold longer please email shop@proracket.net to let us know. 

HANDLING TIME

*Due to the higher than normal volume, current handling time is 3-7 business days for all orders.

Pro Racket Shop team works hard to provide fast shipping time. Orders received before 12:00PM will normally be shipped the same day if it is available in store with no stringing service required. Some items may be sold out in store but available for purchase, which will require additional handling time for us to receive our restock of items from the supplier. Items that need to be strung will be shipped out within 3-7 business days. If you do not receive a tracking number within 3 days business days please notify us right away so that we can check on your order. 

If the item is not available (or no longer available in some cases) in store and the handling time is not noted on the product page we will notify you by email with an estimated shipping date. 

It is important to note that we are on your side. Delays to you are delays to us. No one wants this and we will do our utmost best to ensure that you have a pleasant shopping experience with us. It is hard for us to control the arrival time of the products as we have to get the items from the brand distributor. We try to get the latest news and dates to announce. Pro Racket Sports is not responsible for the delay times given to us from the distributors  however we will do our best to keep you updated accordingly. 

OUT OF STOCK ITEMS

Pro Racket Staff will email you within 48 hours to provide a time frame for arrival if the item is out of stock. If the product is out of stock from the distributor and we are unable to order, a Full Refund will be issued. 

PRE-ORDER ITEMS

Pro Racket Sports tries to bring the latest and greatest products, due to limited stock for first batch of shipments Pro Racket Sports offers a PRE-ORDER SYSTEM, so that our customers can reserve the items they wish to have ahead of time. Dates provided comes from the Distributors/Manufactures, Pro Racket Sports tries to updated the latest information whenever possible.

Pro Racket Sports is not responsible for any delays estimated.

If you would like to cancel an order before it has arrived at Pro Racket Sports, there will be a surcharge of $2 for transaction fees. 

If the pre-ordered item has not arrived within a month of estimated time arrival, customers may request for a full refund.

Pre-Order items are not exempt from our free shipping offer ($150 USD within United States). Unless your order exceeds the minimum requirement twice for an order to be shipped separately, all items must be shipped together in an order. Ie. If you are located within United States and your subtotal amount is over $300 USD, you may request for your items to be shipped separately free of charge. 

In any other case, you are required to pay an additional standard shipping fee if you would like part of your order to be shipped separately. 

CANCELLATION ON ORDER

If for any reason you would like to cancel your order please email or call us. Please note that there is a handling fee. Please see chart below:

Cancelling Regular Orders: $2.00 USD

Cancelling Pre Orders: $5.00 USD

After tracking is received: $5.00 USD

If shipped out already: $8.00 USD + Shipping cost

*Charges are made due to credit card fees, handling time, package materials, etc. 

If we are unable to fulfill all items in an order we will issue Full Refunds. Transaction fee will still be applicable if a part of your order is available.

RETURNS/CANCELLATIONS

Pro Racket Shop offers a14-day conditional return policy for all of its products purchased at regular price, except badminton shuttles. Any "unused" products may be returned at buyers cost, minus shipping charges from the original invoice, within 14 days of the Purchase date(or 14 days of the delivery date if your order was shipped).

Refunded in STORE CREDIT ONLY. 

* Store credits cannot be used towards Shipping/Handling fees.

Pro Racket Sports offers the lowest price possible. Purchases made during a SALE or on CLEARANCE are FINAL SALE and cannot be returned or exchanged. We do not offer price adjustments unless your order has not been shipped out yet. 

Returns and exchanges will only be accepted for items that are in NEW, unused condition, with all original packaging. Any items showing signs of usage or opened packaging will not be accepted. 

Please note that there is a minimum $2 transaction/handling fee for order cancelling.

Please see chart below:

Cancelling Regular Orders: $2.00 USD

Cancelling Pre Orders: $5.00 USD

After tracking is received: $5.00 USD

If shipped out already: $8.00 USD + Shipping cost

*Charges are made due to credit card fees, handling time, package materials, etc. 

Rackets that have already been strung will be subject to a full stringing service charge depending on the type of strings you have selected. 

If items are unavailable and cannot be fulfilled, a full refund will be issued.

HOW TO RETURN OR EXCHANGE?

If returning from an order purchase eligible for free shipping that will total under $150, the buyer must cover for the standard shipping fee covered by Pro Racket Shop from the original order.

See here for shipping policy.

Please contact us prior to shipping back an order. 

Rackets:

Manufacturer plastic wrap on handle is not tampered, all stickers and tags are still in place as it was when new, must include original cover.If a racket was requested to be strung by Pro Racket Sports, it is considered a customized racket and is not eligible for return. If a racket was ordered to be unstrung but was strung by a third-party, the racket is considered used and not eligible for return. Rackets pre-strung from the manufacturer are eligible for return if the manufacturer plastic wrap is still intact with handle and strings must show no sign of wear and tear or usage.

Shuttlecocks:

Bulk orders of 10+ tubes are subject to a 20% restocking fee and shipping costs if being returned.

Shoes: 

Shoes must be unworn with all tags attached and in the original boxWe will not accept shoes with clear dirt marks, if you have only worn them inside your home, please make sure the soles are clean before returning otherwise If Shoe Box is returned damaged subject to a 20% restocking fee.

All Other Items:

Products must be in its original packaging, unopened, unworn and with all tags and/or stickers still attached. The packaging of the item must be returned in the same condition, if not subject to 10% restocking fee. All Returns/Exchange must be sent back to Pro Racket Shop using pre-paid shipping(buyer pays all shipping costs), insured that the packing is in the same packaging or securely packed(any damages from the return, buyer will need to claim shipper for insurance, it will no longer be eligible for return). All Returns/Exchange must also have the order numberwrittenon the outside of the box for smooth process. Pro Racket Shop is not responsible for any returns sent without notice. 

IMPORTANT:Pro Racket Sports is not responsible for any custom clearance fees (or any other fees applicable).Return packages will not be accepted until the customer has paid for the fees. All payments are charged in USD, thus all refunds are made in USD. If you are purchasing from outside of United States (I.e. Canada), the exchange rate will be in effect and may not be equivalent to the exact amount paid in CAD. Pro Racket Shop can offer store credit so that you can retain the full value, however we are not responsible for any amount lost due to currency exchange.

Returns/Exchange Pro Racket Sports

1429 130th Ave NE

Bellevue, WA 98005

New exchanged items will only be shipped out after we have received the returned item in its original condition. The buyer must make a payment for the standard shipping costs to ship out the exchanged item. 

WARRANTY POLICYAll rackets purchased from Pro Racket Shop has a 1 year Manufacture Warranty from the day that it was purchased. This warranty covers Manufacturer defects only and does not cover accidental damage. As such, it is NOT 100% guaranteed that a claim will yield a new Racket. For situations where Yonex, Victor, Mizuno decides that a racket has a Manufacturer defect, the company will provide a new racket (frame only). Please do not cut the string as this voids all warranty. This process usually takes approximately 8-12 weeks. YONEX RACKETS:

***IMPORTANT***

Please contact us directly at Pro Racket Shop for all warranty inquiries. Racquets must be sent back to Pro Racket Shop unless otherwise requested to process for warranty through YONEX USA. 

***Racquets strung ABOVE the recommended tension of the racquet will void warranty. ***

Yonex Badminton racquets are guaranteed for 1 year and Yonex Badminton Shoes are guaranteed for 1 month from date of consumer purchase against manufacturers defects in materials and workmanship only.The above warranty does not apply to string breakage or to racquet breakage caused by intentional or inadvertent misuse as determined by Yonex USA.Replacement racquets do not qualify for additional warranty.The above guarantee covers replacement of frame only. Stringing will be an extra charge.All shipping costs will be at the buyer’s expense including:Prepaid shipping to Pro Racket Shop$15 shipping/handling charge to Yonex USAStandard flat rate shipping for the replacement racquet back to your location (if warranty claim is accepted). 

To process the claim:To file a claim, contact shop@proracket.netEmail heading: ‘Order# _____ - Warranty Claim’Please attach photos of the defective itemBrief description       2. Securely package the merchandise. Pro Racket Shop is not responsible for any damages for the package while in transit. Please write your order number on the outside of the wrapped box as given to you to request for a warranty claim.       3. Include a copy of the invoice inside the box.       4. Prepaid Shipping to:Pro Racket Shop (Order#_____)1429 130th Ave NE Bellevue, WA 98005       5. Your warranty will be processed within 8-12 weeks upon receipt of package. This includes the time it takes to ship the racket to the manufacturer as well as the manufacturer inspecting the racket and shipping it back. VICTOR RACKETS:Please keep all proof of purchase items you can to help provide a time line of when your Victor product was purchased, as this will affect warranty terms. 

Click here to download Victor North America's Warranty Intake Form 

Victor Rackets North America

ATTN: WARRANTY
Suite #105 338 West 8th Avenue Vancouver, BC, Canada
V5Y 3X2

Phone: 604-875-1070Toll Free: 1-877-875-1070Email: info@victorracquets.comVictor items can be shipped directly to Victor Rackets North America Shoes:All shoes manufacture defect only warranty within 30 days of purchase.All other items: Must contact shop@proracket.net with pictures of the item within 14 days of the delivery date and email explaining where it is defective. If it was a shipping damage Pro Racket Shop will file a claim with the courier. Process usually takes approximately 2-6 weeks.1. To file a claim, please contact shop@proracket.net• Email heading Order# _____ - Warranty Claim• Email photos• Brief description 2. Pack the merchandise in its original packaging. Pro Racket Shop is not responsible for any damages for the package while in transit. Please write the Authorize Code number on the outside of the box as given to you by request for a Warranty Claim. 3. Include a copy of the invoice inside the box. 4. Your warranty will be processed within 8-12 weeks upon receipt of package. This includes time it takes to ship the racket to the manufacturer as well as the manufacturer inspecting the racket and shipping it back. 5. If your racket is replaced you will be responsible for any additional shipping charges and stringing services.